FAQ

Where is Kaze Illustrations based?

Winter Garden, FL


What is this store's return and exchange policy?

Returns and exchanges may only be conducted if the item arrives damaged or if there was an error with the order.

Contact us within 14 days of delivery and ship items back within 30 days of delivery.


Do you accept orders placed outside of the US?

We sure do! However, shipping costs may slightly increase.


How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.


What is your convention schedule?

Holiday Matsuri, Orlando, FL: December 14-16, 2018

Omni Fan Expo, Orlando, FL: March 15-17, 2019

Collective Con, Jacksonville, FL: April 19-21, 2019

Ancient City Con, St. Augustine, FL: TBA